All campervans include breakdown cover with roadside assistance and recovery. In the event of an accident, the driver is liable for the insurance excess. It's essential to obtain contact details of any third parties involved. Minor damage may be overlooked, but please inform us of any incidents.

A security deposit of £500 is payable 48 hours before collection. This amount is held during the hire period and refunded within five working days after the vehicle is returned in the same condition, on time, and with a full tank of fuel.

The campervan comes equipped with cooking, eating, and drinking utensils, along with tea, coffee, and sugar. Bedding is not included unless specified; please check the individual campervan details for options and prices.

The rental includes an average of 200 miles per day (e.g., up to 1,400 miles for a week-long hire). Excess mileage is charged at 40p per mile. Even on extended tours, such as a two-week trip to France or Portugal, you should remain within the included mileage.

Travel outside the UK is permitted with most vehicles; however, this depends on the specific campervan. European insurance and breakdown cover are included in the standard booking cost. A Vehicle on Hire (VOH) certificate and European travel kit are required for international travel and can be added during booking.

Yes, comprehensive insurance is included, typically covering up to three drivers aged between 23 and 75 at no extra cost. The insurance excess varies between £1,500 and £2,000, depending on the vehicle and driver details. UK and EU residents can opt for an excess reimbursement policy through a third-party provider to reclaim the excess in the event of an accident, minus £100.

Drivers must be between 23 and 75 years old and have held a full driving licence for at least two years. A maximum of two minor convictions (e.g., speeding) totaling no more than six points is permissible. If you have more than three points, please contact us to discuss potential insurance implications.

Yes, dogs are welcome to join your campervan adventure. There is no strict limit on the number of dogs; however, please consider the limited floor space, especially when the bed is extended. All vehicles are thoroughly cleaned between hires to ensure a pleasant experience for all customers.

Collection is available after 4 pm, and returns are required before 11 am. These times are strict to accommodate subsequent bookings. If the vehicle is not booked immediately before or after your reservation, early collection or late return may be possible upon request.